Return Policy

Returns, Refunds & Exchange Policy

Poonam Kasera products are handcrafted and made-to-order.

Domestic Orders

• No returns or exchanges for made-to-order items and accessories
  
  

• Alterations may be assisted for domestic orders (courier charges borne by customer)
  
  

International Orders

• No returns, exchanges, or refunds on international orders
  
  

• In case of damaged or incorrect items, contact us within 24 hours of delivery at [email address]
  
  

General Conditions

• Refund decisions are at the sole discretion of Poonam Kasera
  
  

• Items must be unused and in original condition
  
  

• No refunds on refused deliveries or unpaid customs duties